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How to get in touch

If you have a question about your account and want to speak to us, please get in touch. We are here to help.

You can call us on 0345 609 4343.

+44 131 5499012 from outside the UK. Our lines are open Monday to Friday 8am to 6pm. We are closed on Saturdays, Sundays and bank holidays.

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Facing financial difficulty

Firstly, don't ignore the problem. There are steps you can take if you are having problems paying your bills.

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Bereavement

We know there's a lot to process. Our bereavement support guide explains what to do next.

Bereavement guide

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Sign up for paperless statements and you can view your monthly statements online, 24/7.

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Intelligent Finance is a division of Bank of Scotland plc. Registered in Scotland number SC327000. Registered office: The Mound, Edinburgh, EH1 1YZ, United Kingdom. Bank of Scotland is part of Lloyds Banking Group. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

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