Contact us

If you're an existing customer and you'd like help with your plan, we are here to help. Don't forget that you can register for Online Banking and manage your accounts online at any time.

Our new online contact form

You can use this form to request:

  • Redemption statement
  • Duplicate statement(s)
  • Certificate of interest.

For anything else, please call us on 0345 609 4343. Our lines are open Monday to Friday 8am to 6pm. We are closed on Saturdays, Sundays and bank holidays.

 

Contact form

By phone or mail

If you need to speak to us by phone you can call us on:

0345 609 4343

(+44 131 5499012 from outside the UK)

Our lines are open Monday to Friday 8am to 6pm. We are closed on Saturdays, Sundays and bank holidays.

Alternatively, you can write to us at:

Intelligent Finance

PO Box 890
Leeds
LS1 9UG

Other ways to get in touch

If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 0870 240 5152. We can also provide statements and other documents in large print, Braille or audio. Call us on 0345 609 4343 and we will be happy to send them to you.

How to complain

We will do all we can to resolve any problems quickly and fairly.

How to complain

You could lose your home if you don’t keep up your mortgage repayments